Terms of service, terms of use of the SmartGT services and thePrivacy Policy

1.1. These Terms of use of the services and chatbot panel (hereinafter the «Terms») govern access to and use of the web-based chatbot management panel available at https://bot.sgt.com.ua or at another address, and of other services determined by the service Administration (hereinafter the «Panel», «Service»).

1.2. The owner and administrator of the Panel is:

1.3. The Panel is a software tool for creating, configuring, administering and maintaining chatbots, scenarios, messages, reference lists, contact records, analytics, event logs, webhook processing and related functions.

1.4. By using the Panel the User confirms that they have read these Terms, understand their content and accept them in full.

1.5. If the User does not accept these Terms, they must stop using the Panel.

In these Terms the following words have the meanings set out below:

• User — an individual, a sole trader, a representative of a legal entity or another authorised person who has been granted access to the Panel.
• Account — the User's credentials for signing in to the Panel.
• Content — any data, texts, files, message templates, scenarios, settings, records and other information uploaded, created, processed or stored through the Panel.
• Chatbot — a software agent integrated with Telegram or other messaging platforms.
• Telegram — a third-party messaging platform and its tools, through which bots created or connected by the User may operate.

3.1. The Administration grants the User the right to use the Panel on the terms set out in this document, within the functionality available according to the User's role, plan, settings or separate arrangements.

3.2. The Panel may make it possible to:

• create and edit bots;
• configure messages, buttons, scenarios and webhook processing;
• manage contacts, categories, tags and enquiries;
• integrate with APIs, CRM systems and email/SMS/Telegram services;
• view event logs, analytics, message statuses and interaction history;
• grant access to other users or operators within their permissions.

3.3. The Administration may change, extend, restrict or discontinue individual functions of the Panel for technical, security, legal or commercial reasons.

4.1. To use the Panel the User may be required to register or to obtain credentials from the Administration.

4.2. The User undertakes to:

• provide accurate and up-to-date information;
• not pass their login and password to third parties without lawful grounds;
• notify the Administration immediately of any suspected unauthorised access;
• keep their access credentials confidential.

4.3. All actions performed using the User's account are deemed to have been performed by the User, unless proven otherwise.

5.1. The User may use the Panel solely for lawful purposes and within its intended functionality.

5.2. The User must not:

• use the Panel to breach the laws of Ukraine or the laws of the country where the results of the service are used;
• send spam, unsolicited messages, or misleading or fraudulent messages;
• collect, process or transfer personal data without a proper legal basis or consent where such consent is required;
• infringe the intellectual property rights of third parties;
• interfere without authorisation with the operation of the Panel, its servers, databases, APIs or accounts;
• use the Panel to distribute malware, scripts, phishing forms or harmful links;
• impersonate another person, company or service without lawful grounds;
• breach the rules of Telegram or of other connected platforms.

5.3. The User is solely responsible for the content of the messages, scenarios, reference lists, contact data, webhook logic and any other content they create, upload or distribute through the Panel.

6.1. If the User collects or processes the personal data of third parties through the Panel (for example names, phone numbers, email addresses, Telegram IDs, interaction history, enquiries and so on), they warrant that they have a proper legal basis for such processing and are solely responsible for the lawfulness of that collection and use.

6.2. The User must place their own privacy policy and a notice about consent to the processing of personal data in the bot, on the landing page or in the form, where this is required by law or by the nature of the interaction with end users.

7.1. The Panel may interact with Telegram, CRM systems, spreadsheets, APIs, email services, analytics tools and other third-party platforms.

7.2. The User agrees that:

• such third-party services operate under their own rules, policies and technical limitations;
• the Administration is not responsible for outages, blocking, restrictions or changes in the operation of third-party services;
• the User is responsible for the lawfulness of connecting and using third-party integrations.

8.1. All rights to the Panel, its source code, structure, interface, underlying logic, design elements, documentation and other components belong to the Administration or are used on lawful grounds, unless expressly stated otherwise.

8.2. The User acquires no proprietary intellectual property rights in the Panel, other than the limited right of use granted by these Terms.

8.3. Content that the User creates and uploads to the Panel remains with the User or the relevant rights holder, provided that the User holds lawful rights to that content.

8.4. Where services are provided under the «Enterprise» plan, all work produced by the Administration as part of that service — in particular new features, modules, scenarios, integrations, source code and accompanying documentation — belongs to the Administration as the developer. The User acquires no proprietary intellectual property rights in it unless expressly agreed in a separate written contract.

8.5. In return, the User at whose request such functionality was built gains access to it among the first — before that feature becomes available to other users of the Panel.

9.1. The Administration makes reasonable efforts to keep the Panel running without interruption, but does not guarantee uninterrupted 24/7 access, the absence of technical failures or maintenance windows, or compatibility with every third-party service at any given moment.

9.2. The Administration may temporarily restrict access to the Panel for maintenance, updates, fault repair or to protect security.

10.1. The User bears full responsibility for:

• the lawfulness of their content, scenarios, messages, integrations and broadcasts;
• the accuracy of the data they upload;
• having a legal basis for processing personal data;
• complying with the law and with the rules of third-party platforms.

10.2. The Administration is not liable for indirect losses, loss of profit, loss of customers, data or business reputation, nor for the acts or omissions of Telegram, hosting providers, data centres, registrars, CRM systems or other third-party services.

11.1. The Administration may restrict or terminate the User's access to the Panel without prior notice if:

• a breach of these Terms is suspected;
• a threat to the security of the service or of data has been identified;
• a complaint has been received from third parties, public authorities or platforms;
• the User is using the Panel in an unlawful, fraudulent or dangerous manner.

12.1. The processing of personal data and other information is governed by a separate Privacy Policy, which forms an integral part of these Terms.

12.2. By using the Panel the User confirms that they have read the Privacy Policy and accept it.

13.1. Individual functions of the Panel may be provided for a fee in accordance with price plans, invoices, quotations or separate contracts.

13.2. Payment terms, access periods and the procedure for renewal, suspension or refund (where applicable) are determined separately.

14.1. The Administration may change or update these Terms at any time.

14.2. An updated version takes effect once it is published in the Panel or on the website, unless stated otherwise.

14.3. Continued use of the Panel after changes have been made means that the User accepts the updated version of the Terms.

15.1. These Terms are governed by the law of Ukraine.

15.2. The parties will seek to resolve disputes through negotiation and pre-trial settlement.

15.3. If a dispute cannot be settled through negotiation, it is to be heard in the manner and before the court determined by the law of Ukraine.

1.1. These Terms govern access to and use of the Smart Audit automated site-checking service available at https://audit.sgt.com.ua (hereinafter the «Service»).

1.2. The owner and administrator of the Service is:

1.3. The Service opens the publicly available pages of the site given to it and produces a report on its security, search visibility, speed and readiness for AI agents. The check is free and requires no registration.

1.4. By starting a check the User confirms that they have read these Terms, understand their content and accept them in full.

2.1. The check is passive: the Service reads only what the site's server returns to any visitor, exactly as a search engine crawler does. For that reason starting a check does not require separate permission from the site owner.

2.2. The Service does not enter the administrative part of a site, does not guess passwords, does not exploit vulnerabilities and does not change any data on the site being checked.

2.3. The scope of a free check is limited:

2.4. The Service follows the instructions in the robots.txt file of the site being checked, including the Crawl-delay directive.

2.5. The User undertakes not to use the report against the owner of the site that was checked. If a site owner asks for their domain not to be checked, the Administration adds the domain to a permanent exclusion list without asking for reasons — the procedure is described on the page about SmartAuditBot.

3.1. The report opens at a random link without a password, so that it can be forwarded to a contractor or to management.

4.1. The report is produced automatically from publicly visible signals. It is not a penetration test, a code audit or a guarantee that no vulnerabilities exist: an automated check will not find a vulnerability that is invisible from outside.

4.2. The score in the report is a guide, not an assessment of the value, quality or security of the site as a whole.

4.3. Decisions the User takes on the basis of the report remain their own. The Administration is not liable for losses caused by such decisions, nor for the operation, security or availability of the site that was checked.

4.4. The Administration is not liable for indirect losses, loss of profit, loss of customers or business reputation, nor for the acts or omissions of hosting providers, domain registrars and other third-party services of the site that was checked.

5.1. The Administration may change or update these Terms at any time.

5.2. The current version is always published on this page; the date of the last update is shown next to the contents.

5.3. Starting a check after changes have been made means that the User accepts the updated version of the Terms.

6.1. These Terms are governed by the law of Ukraine.

6.2. The parties will seek to resolve disputes through negotiation and pre-trial settlement.

6.3. If a dispute cannot be settled through negotiation, it is to be heard in the manner and before the court determined by the law of Ukraine.

1.1. This Privacy Policy (hereinafter the «Policy») sets out how personal data and other information processed in the course of using the chatbot Panel is collected, processed, stored, used, transferred and protected.

1.2. We respect the right to privacy and aim to provide an appropriate level of protection for personal data in accordance with the law of Ukraine.

1.3. Where the service is used to interact with people in the EU / EEA, or involves processing their data, additional requirements of international data protection law may apply to particular processes.

2.1. The controller of personal data under this Policy is sole trader M. P. VASIANOVYCH.

2.2. In certain cases a Panel User who independently determines the purposes of processing the data of their own customers, contacts or subscribers may act as a separate controller of personal data in respect of those people, while We act as the technical processor within the functionality provided.

3.1. Depending on how the Panel is used, we may collect and process the following categories of data:

a) Panel user account data:

• first name, surname;
• phone number;
• email;
• company name;
• role in the system;
• login or user identifier;
• history of sign-ins and actions in the system.

b) Technical data:

• IP address;
• browser type;
• device data;
• system logs;
• date and time of sign-in;
• cookies or technical identifiers (where used).

c) Data processed through connected bots:

• Telegram ID;
• username / display name;
• phone number (where provided by the user);
• message text;
• interaction history;
• tags, statuses, categories;
• enquiries, form responses, scenario results;
• other data that the User collects through their own bot.

4.1. We may receive data:

• directly from the User during registration or use of the Panel;
• from forms, enquiries, integrations and webhook messages;
• from the Telegram Bot API and related events that reach the service;
• from third parties on the User's instructions (for example CRM systems, spreadsheets, APIs, web forms).

5.1. We process personal data for the following purposes:

• providing access to the Panel;
• registering, identifying and authenticating users;
• administering bots and scenarios;
• keeping integrations and webhooks working;
• technical support, communication and feedback;
• keeping security logs and preventing abuse;
• improving the functionality and stability of the service;
• performing contractual obligations;
• complying with legal requirements.

5.2. Where the User uses the Panel to process the data of their own customers, leads or subscribers, they determine any additional purposes of that processing themselves and are responsible for its lawfulness.

6.1. We may process personal data on the following bases:

• the consent of the data subject;
• the need to perform a contract or provide the service;
• compliance with legal requirements;
• a legitimate interest in the security, operation, support and protection of the Panel;
• other bases provided for by applicable law.

7.1. A data subject has the right to:

• know the sources of collection, the location of their data and the purpose of its processing;
• receive information about the conditions of access to the data and about third parties to whom it is transferred;
• have access to their personal data;
• receive an answer as to whether their data is being processed;
• require the correction, updating or erasure of data where it is processed unlawfully or is inaccurate;
• object to processing;
• withdraw consent (where processing is based on consent);
• lodge complaints with the supervisory authority or with a court.

8.1. We may transfer data to third parties only where it is necessary for:

• providing the service;
• the operation of hosting, data centres, CDNs, email services, analytics, CRM systems and APIs;
• complying with legal requirements;
• protecting the rights, legitimate interests and security of the Company, of Users or of third parties;
• carrying out the User's instructions regarding connected integrations.

8.2. Such recipients may include hosting providers, technical contractors, suppliers of CRM systems, APIs and email/SMS services, Telegram as the third-party platform for delivering bot messages, and public authorities in the cases provided for by law.

9.1. Since the Panel may use cloud infrastructure, CDNs, external APIs and Telegram, some data may be transferred or stored outside Ukraine.

9.2. Where such a transfer takes place, we take reasonable organisational and technical measures to ensure an appropriate level of protection.

10.1. Data is kept for as long as is needed to achieve the purpose of its processing, to meet contractual or legal requirements, to keep the service secure and to settle any disputes.

10.2. Indicative retention periods may be set by the service's internal rules, by the technical logic of backups, by the term of the contract or by the user's role in the system.

10.3. Once the relevant period has expired, data may be deleted, anonymised or archived.

11.1. We take reasonable technical and organisational measures to protect personal data against accidental loss, destruction, unlawful access, alteration or disclosure.

11.2. Such measures may include:

• access control;
• authentication through accounts;
• separation of roles;
• event logging;
• backups;
• protection of the server and the web application;
• software updates;
• limiting staff access on a need-to-know basis.

12.1. The Panel may use cookies, session tokens and other technical identifiers for:

• authentication;
• maintaining the session;
• security;
• analytics of how the interface is used;
• remembering settings.

12.2. The User can change cookie settings in their browser, although this may affect how some functions of the Panel work.

13.1. Where the User uses the Panel to collect enquiries, phone numbers, Telegram IDs, email addresses, messages or other information from their own customers, contacts or subscribers, that User is responsible for:

• the lawfulness of the collection;
• properly informing the data subjects;
• obtaining consent where it is required;
• providing the text of their own privacy policy;
• upholding the rights of the data subjects.

14.1. The Panel is not intended for the deliberate collection of children's personal data without a proper legal basis or permission where the law requires one.

14.2. If we learn that a child's personal data has been collected unlawfully, we will take reasonable steps to delete it or restrict access to it.

15.1. We may update this Policy from time to time.

15.2. An updated version takes effect once it is published in the Panel or on the website, unless stated otherwise.

15.3. In the event of significant changes we may additionally notify users through the Panel interface, by email or through other available channels.